We are committed to providing our customers with first class customer service at all times.  Whilst we aim to respond to all support queries within 3 working days, in most cases we will respond within hours.  In the very rare circumstances when we can not respond immediately to your query, you will receive an acknowledgement with an estimated timeframe for resolution.  You can contact us in one of the ways listed in the 'Contact Us' section of our website (http://www.netcom.co.uk/contact-us).