Complaints Procedure

We aim to provide the highest level of service and support to all our customers and any associated clients.  If you feel that we have not lived up to any expectation please let us know so that we can rectify the situation.  Any issue or complaint will be dealt with with the highest importance, following the procedure outlined below:

Step  1:  In the first instance we would like to try and deal with any issues when they arise, with  the member of staff with whom you first raise the issue with.  If this fails to reach a satisfactory  resolution we’d like to hear from you as per step 2.

Step  2:  Please email us at or write to us at:
Net Communications
The Old Coach House
Hall Road
NR27 0JW

This will go directly to one of our managers who will investigate your complaint.  Your complaint will be acknowledged in writing or via telephone within three working days of receiving the complaint.  An investigation will be carried out into the issues raised and a full response will be provided within ten working days.